Practical, professional CPD for receptionists, patient-care assistants, practice managers and the wider support team — the people who set the tone, take the calls and hold the practice together.
Many of these roles have very little dedicated CPD on offer — yet they handle the first call, the difficult complaint and the systems behind every appointment. This pathway is designed to fix that.
A full day of practical, professional training — small groups, recognised facilitators, artisan lunch, refreshments and a certificate of attendance.
Practical days built around the situations your team actually meets on a Monday morning.
Facilitators with real practice-management and client-care experience.
Role-play, scenarios and group work — not just slides.
Bring two or three colleagues and apply it together back at the practice.
A dedicated training space with free on-site parking.
Bean-to-cup coffee, tea, filtered water & a proper sit-down lunch.
7 hours of CPD for your team development record.
A growing programme — we can also run bespoke days for an individual practice team.
Standards, language and the small details that change the client experience.
Practical frameworks for handling complaints calmly and well.
A working day for new and aspiring practice managers and team leads.
We can also run bespoke practice-team days at Greenforde — bring your reception team for a focused day off-site.
